Coxa in numbers in 2018

Measuring health care results is essential in terms of quality control, patients’ access to information and prioritising limited resources. At Coxa, we regularly measure the success of our surgeries and their impact on the life of our clients using various indicators. We update the below information annually.

4569

Surgeries per year

89

Access to treatment, days

(i) Patient satisfaction is one of the key cornerstones of our operations. This is why we measure it continuously with the help of the Net Promoter Score (NPS). The NPS score is between –100 and +100. The best possible NPS score is 100.

Customer satisfaction

(Coxa’s Net Promoter Score)

Oxford Score
The Oxford Score indicator is based on the patient’s own assessment and provides information about the effect of the artificial joint surgery on the patient’s life. The research is conducted using a symptom survey of twelve questions, which results in a single score. The best possible score is 48.

The Oxford Hip and Knee scores measure the effect the surgery has on the functional capacity of the patient based on the patient’s own assessment.

Before the surgery1 year after the surgery

0
48

Oxford Knee Score

Before the knee surgery, the median result of the respondents was 22 and, after the artificial joint surgery, 43.
0
48

Oxford Hip Score

Before the hip surgery, the median result of the respondents was 19 and, after the artificial joint surgery, 47.

Complication indicators

Information on the success of the artificial joint surgeries is gained by monitoring the number of repeat surgeries. If a repeat surgery is not needed within two years of the artificial joint surgery, the surgery can be considered a successful one. A small repeat surgery percentage indicates a large success percentage.

Repeat surgery

for any reason within two years of the artificial joint surgery (first surgery patients)
The success of surgeries is also measured by monitoring the number of patients returning to ward treatment. Returning to ward treatment indicates complications or lack thereof. The smaller the percentage, the fewer complications or issues requiring inpatient ward treatment experienced by the patient.

Returning to ward treatment

Within 30 days of the artificial joint surgery (first surgery patients)

Infection percentage within one year of the artificial joint surgery
Infection is one of the most difficult complications of an artificial joint surgery. For this reason, we monitor the incidence of infection for all key artificial joint surgery types continuously and separately.

Out of first surgeries of the hip

Out of repeat surgeries of the hip

Out of first surgeries of the knee

Out of repeat surgeries of the knee